• Participants learn to express themselves to a diverse audience, and be understood.

    The training was a huge success! The employees were able to gain a new sense of confidence from the courses given by Improving Communications. They are now willing and able to communicate their ideas and concerns. Their input has given us the opportunity to implement new strategies and procedures to improve our services. Thank you for your professionalism and commitment to excellence.

    Raquel Collado, PHR, Labor Relations Associate
  • Managers and leaders need the skills necessary to bring people from one place to another.

    Dr. Atkins taught the Management & Leadership Development course for Estée Lauder. His teaching methodology allows for participant interaction and small group discussions. He is a learner-focused instructor and takes personal interest in the progress of each of the participants. I would recommend this to any organisation interested in quality, learner-centered communications training.

    Carol Curtis, former Director, Mgt & OD
    The Estée Lauder Companies, Inc.
  • Company meetings, conferences, and conventions require that the speakers/presenters engage the audience.

    Thanks once again for being such an important part of the success of our recent leadership conference. Your keynote really engaged the participants, got them thinking, and set the stage for our afternoon workshops. I appreciate your experience and confidence as a facilitator which allowed you to take some of our folks outside of their comfort zone in the afternoon workshop.

    Jim Einhaus, Learning Consultant
    Chesterfield University
  • Encouraged an interactive and fun learning environment.

    I particularly noticed Rich’s passion and knowledge of the subject matter. He gave a well-organised presentation, provided opportunities to practice some of the skills, and encouraged an interactive and fun learning environment.

    Paul Plamondon
    Custom Training Design
  • My writing has improved by leaps and bounds.

    Improving Communications truly helped me evolve my writing style. After working with Dr. Atkins, I found myself more able to connect effectively with current and prospective clients. Thanks to Rich’s expertise, my writing has improved by leaps and bounds. I would strongly recommend Improving Communications to anyone looking to improve writing style.

    Edward Abel
    Abel Business Institute
  • Improved Our Customer Service Representatives' Communication Skills

    Doing business with Improving Communications greatly improved our customer service representatives’ communication skills. They treat our clients and customers in a more mannerly way. It has improved our everyday behaviour, both internally and externally.

    Carol Vaughan, Vice President HR
    Interstate National Dealer Services
  • We are inspired to keep improving our communication skills and appreciate your direction.

    Thank you again for your presentation. I have had so many managers come to me and say how they thought you were talking directly to them! We are inspired to keep improving our communication skills and appreciate your direction.

    Eileen Pevarski, Director of Human Resources
  • Your Course Was A Great Help

    The course went very well. Your flexibility in working with the supervisors contributed to their success. The participants have all made positive comments regarding what they learned. I have observed a significant improvement in their presentation of ideas. They clearly introduce the subject, provide background information and state their expectations. Their written communication has also shown a big improvement. Your course was a great help. I would be happy to recommend you to others who may be considering your courses.

    John Walsh, PST Section Manager
    Consolidated Edison Co. of New York
  • As our keynote speaker, your presentations were enlightening and beneficial.

    Thank you for contributing to the success of the Fall Conference. As our keynote speaker, your presentations were enlightening and beneficial. I look forward to an ongoing relationship with you and Improving Communications. Your time and commitment to our conference was much appreciated.

    Lou Ester Petty
  • Good knowledge of adult learning and the value of group interaction.

    Dr. Atkins was responsive to the Estée Lauder Companies’ specific needs and immediately understood what we wanted to accomplish. His knowledge of adult learning and the value of group interaction and support, as well as his technical competence allowed him to create a training course that met and even exceeded our requirements. Participants showed increased self-confidence and improvement in their abilities. They were so enthused with their progress that they requested an advanced course.

    Carol W. Curtis, former Director, Mgt & OD
    The Estée Lauder Companies, Inc.
  • I learned some grammar rules that I did not know.

    I have been in the Technical Writing field for over twenty years and I learned some grammar rules that I did not know. You strengthened the fact that it is never too late to learn. Your approach to a very stale subject is very engaging and fun, and you bring out the best in people with your examples. I look forward to your upcoming courses.

    Joseph Venusto, President
    Society for Technical Communication (STC)
  • Using this company targeted exactly what I was trying to say.

    Using this company targeted exactly what I was trying to say and helped me to organise it succinctly. It showed me the difference between an adequate job as compared to a real, professional job. I was very satisfied with the final collaboration.

    Joan Valenti, Licensed Sales Associate
    Caldwell Banker
  • Great feedback!

    I received an enormous amount of positive feedback on your presentation.

    Pam Newbold
  • His programme is an inspiration to all of us who are trying to be more effective in communicating.

    I would highly recommend the ‘Power of Praise/Language of Happiness’ Programme presented by Dr. Richard Atkins of Improving Communications. This is excellent programme for anyone wishing to improve communication skills in both professional and personal lives. His programme is an inspiration to all of us who are trying to be more effective in communicating.

    Maureen McDermott, President
  • For anyone who wishes to help his/her organisation move in a positive direction.

    The presentation I attended has given me new tools to bring back to my organisation that I believe will help us to continue to move in the direction we wish to go. I would recommend the Improving Communications presentations to anyone who wishes to help his/her organisation move in a positive direction.

    Suzan McDermott, President
  • High marks for an excellent presentation on Attitudes

    Our conference participants found the programme to be both thought-provoking and entertaining. High marks for the excellent presentation on Attitudes!

    Cindy Taylor, Conference Programme Chair
  • Certainly got everyone thinking and talking!

    Wow!!! What a great presentation. You certainly got everyone thinking and talking! I’ve received great reviews on your evaluations. I’m so glad that we were able to work it out for you to be a part of our conference! Thanks again!

    Debbie Cowan, Professional Development Director
  • Improving Communications is a needed topic of discussion in most organisations today.

    Thank you for sharing your ideas and experiences with our conference participants. Your insights surrounding how to approach grammar and the need to put respect back into organisation was a strategic match to the rest of the day’s programmes. Improving Communications is a needed topic of discussion in most organisations today. The Power of Praise programme was a great way to bring Human Resource professionals back to what we need remind ourselves and our managers to do—Praise! The Board heard many wonderful comments about the programme.

    Judith C. Drake, PHR, President
  • All rated the speaker and impact Good to Excellent.

    I received informal comments, verbally and through email, from members that they really enjoyed the session. All rated the speaker and impact Good to Excellent.

    Debbie Ryan Burke, Programme Chair
  • Thank you Dr. Atkins for sharing with us your excellent presentation.

    ‘Great Energy! Deeply Motivating.’ ‘Have Him Back!’ ‘Loved it! Best.’ These are just a few of the accolades you received when you spoke at the Association’s Annual Conference. Thank you Dr. Atkins for sharing with us your excellent presentation on The Power of Praise.

    Judy Alloway, Vice President
  • Enjoyed Every Minute

    Dr. Atkins is great! He’s got a wonderful way of tailoring his talks to your needs and your specific audience. Our brokers enjoyed every minute of the presentation. Thanks!

    Jennifer Silliman, Facilities/HR Coordinator
    vFinance, Inc.
  • Provided an engaging and fearless arena for participants.

    Dr. Atkins provided an engaging and fearless arena for participants to discuss Diversity Sensitivity & Awareness and communication that surround these issues in the workplace.

    Irene A. Cohen, PHR, President-Elect
  • Thank you for the Business Writing training.

    Thank you for the Business Writing training. I did find it very helpful and will be implementing these principles moving forward.

    Janet Johnson, Partner Coordinator
    Employment Works
  • It's going to make a big difference.

    I learned so much: subject-verb agreement, sentence structure, whom/who, etc. The spelling rules were very helpful, specifically words with the “ie” ending. I really appreciate this; it’s going to make a big difference.

    Farrah Fogarty, Strategy Manager/Project Manager
    Chartis Insurance
  • Completely engaged by the data.

    Thank you for speaking at our monthly meeting. Your presentation was very well received by our membership with an overall 100% satisfaction rating. The information on effective communication and additional reference material were both very interesting and timely. Attendees indicated that they were completely engaged by the data and had great [cumulative responses]. We hope that you will agree to present again at our upcoming conference.

    Karen Gates, PHR