Emotional Intelligence and Customer Service
Emotional intelligence is vital in customer service, helping professionals manage their emotions and those of customers. It comprises self-awareness, managing emotions, empathy, and social skills, all crucial for positive customer interactions.
3 Pieces of Customer Experience
Customer experience (CX) is a complex and multi-faceted concept. It encompasses everything from the customer’s first interaction with a company to their last. But at its core, CX is all about how customers feel. There are three key pieces to CX: 1. Success Success is the degree to which customers are able to accomplish their […]